INTRODUCTION

Mansfield Apartments Victoria respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will sell or make available information to marketing agencies or similar parties who are not involved with Mansfield Apartments Victoria. This privacy statement sets out the manner in which Mansfield Apartments Victoria will deal with information submitted to it through this web site by members of the public.

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While collecting and handling your personal information we abide by the Australian Privacy Principles (APPs) established under the Privacy Act 1988. Information about the APPs and your privacy rights can be found here: oaic.gov.au/privacy/australian-privacy-principles

 

GENERAL

When you visit this web site, a record of your visit is kept for statistical and research purposes. Similar records may be kept when you use any interactive features found in this web site.

 

COLLECTION OF PERSONAL INFORMATION

The type of personal information we collect may include:

1. your name and address 

2. your telephone numbers 

3. your email address 

4. credit card or banking details 

5. website visit information including: your computer IP address from our website; the date and time of website visits; the browser used to access our website; the number of website pages viewed and time spent on each page; website traffic patterns

 

We will not collect sensitive information regarding ethnicity, health or criminal records.

 

We may collect your personal information in these ways:

1. in any discussions we have with you whether in person or by telephone 

2. through our website or email server

3. through customer feedback and survey forms 

 

With your consent we may use the information you provide:

1. to arrange for provision of services

2. to send you information and updates about new products, services or promotions

3. to compose diagnostic and statistical information for our computer network 

4. to evaluate and improve the effectiveness of our website 

 

THIRD PARTY

The information you provide will not be sold or traded to any third party. without your consent. Your information will be disclosed when Mansfield Apartments Victoria are obliged or permitted by law.

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Mansfield Apartments Victoria may share your personal information with external service providers who perform services on our behalf. For example, information technology service providers, social media platforms, marketing and communications agencies, delivery and courier services, tourism providers etc. We may use their services to handle the processing of payments, to provide data storage, to host websites, to fulfil orders and shipments, to assist in direct marketing, to assist in analysing and helping us measure the effectiveness of our advertising etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

 

We will take all reasonable steps to ensure that external service providers comply with the same privacy principles that govern our collection of your personal information. Some of these service providers may be overseas. While we will do our best to make sure that overseas service providers to whom we give your personal information will comply with the same privacy principles as us we cannot guarantee it. By giving Mansfield Apartments Victoria your personal information you consent to the disclosure of personal information to overseas service providers who may not comply. 

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There may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Mansfield Apartments Victoria take no responsibility for any privacy policies or practices of any web sites accessible from the site, whether or not such practices conform to privacy policies of those sites.

 

ACCESS + CORRECTION

If you become aware or believe at any time that information we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods set out below and provide us with evidence of the inaccuracy and if we agree that the information requires correcting we will take all reasonable steps to correct the information.

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In most cases, you are entitled to access your personal information. We will try to respond to any request for access within four weeks, depending on the complexity of the information or the request. Under the NPPs, access can be denied in certain circumstances; we will give you our reasons for denying access if we do so. If the request is complex or time consuming, we may charge a fee for giving you access.

 

COOKIES

Our web site uses cookies which allow us to identify your browser while you are using our site. Cookies allow us to track usage patterns so that we can measure the level of interest in various areas of our site. They do not enable us to identify you. Most web browsers are set up to accept cookies. You can re-set your browser to refuse all cookies or to receive a warning message with each cookie which you can then refuse by turning it off in your browser. Your internet service provider should be able to assist you to set your preferences. Unless you provide an e-mail address in the course of your visit to our website, we cannot identify you.

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PIXELS

We have installed a Facebook pixel on this website, so if you have clicked on an advert on Facebook then land on this website Facebook will let us know their advertising has been successful, they will not disclose your personal details or identifiers to us. They measure the number of visitors to this site that have come directly from a Facebook or Instagram advertisement.

 

INFORMATION SECURITY

We treat your personal information at all times as confidential. Any paper files are stored in lockable cabinets which are locked out of hours. All electronically held information is protected through the use of industry standard firewalls and access passwords on each computer. We maintain physical security over our premises.

 

COMPLAINTS PROCESS

If you have a complaint about our treatment of your personal information, you should contact us by any of the methods set out below. Depending on the complexity of your complaint, we will consider and respond to it within 40 days. We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

 

CONTACTING US ABOUT PRIVACY

Compliance Officer

MANSFIELD APARTMENTS VICTORIA

Telephone: +61 439 325 058

E-mail: mansfieldapartments@outlook.com